FAQ
Item Creation
Q: What are these products made from?
A: Hive Tech Solutions' expert analysis has led us to select PETG (Polyethylene Terephthalate Glycol) as the most suitable material for our 3D printed products. Its combination of strength and temperature-stability ensures it can meet the specific requirements of network cabinets. For applications that require the addition of durable steel, Hive Tech Solutions offers the PRO Series.
Q: How does 3D printing work?
A: 3D printing is a process of creating three-dimensional objects by layering materials based on a digital design. This is performed through the use of our specialised printers that melt and deposit the material in successive layers until the object is complete. Please note that due to the nature of this process there may be slight cosmetic differences, however this does not affect item functionality.
Q: How can I custom order?
A: If you require a design that doesn't exist in our range or needs adjustment, please feel free to contact us. We would love to hear from you.
Q: Do you sell .STL files?
A: Not at this stage.
Q: How long is turnaround?
A: We print items to order. Our usual turnaround for smaller orders is 1-3 business days. Bulk orders will take longer. Please contact us for an estimate time.
Returns
Q: What if the item is damaged/faulty?
A: We strive to provide high-quality products to our customers, but we understand that on rare occasions, items may arrive damaged or faulty. In the event that this happens, we offer a refund or replacement for the affected item(s) provided that we are notified within 14 days of receipt.
Q: What if I change my mind?
A: If the order is personalised (with a specified logo/branding) we cannot refund. If you change your mind about a standard order please let us know ASAP so we can take action to cancel the print prior to shipping.
Other
Q: How else can I purchase from you?
A: We have an active Etsy store you are welcome to visit.
Q: Do you have a shopfront I can visit?
A: We are not open for the general public to visit. Pickup can be arranged, but this is appointment only.
Shipping
Q: Where are you shipping from?
A: Hive Tech Solutions are located in Melbourne, Australia.
Q: Where do you ship to?
A: We ship worldwide.
Q: Are there additional fees for International Orders?
A: Each country has their own duties and tax thresholds for importation. Whilst we include the local taxes (GST) for Australian orders in our pricing, we do not collect any international taxes. The end customer is responsible for paying their importation duties.
Q: How long will shipping take?
A: See table below for estimates as per Australia Post. Please note for International Orders you may need to consider Customs protocols, and other outside factors that may impact the postal service.
| Australian Destination | AU Parcel Post (Standard Service) |
AU Express Post (Priority Service)
|
| Within Melbourne metro | 2-3 business days |
Next business day
|
| To country Victoria | 3-5 business days |
1-2 business days
|
| To Sydney, Canberra, Adelaide | 3-5 business days |
1-3 business days
|
| To Brisbane, Hobart | 4-6 business days |
2-4 business days
|
| To Perth, Darwin | 7-10 business days |
3-5 business days
|
| To other rural/remote areas | 9-18 business days |
4-7 business days
|
| International Destination | International Standard | International Express |
Local Postal Service (Tracking)
|
| New Zealand | 5 - 8 business days | 2 - 5 business days | NZ Post |
| Asia (Major hubs) | 6 - 12 business days | 4 - 8 business days |
|
| USA & Canada | 9 - 15 business days | 5 - 9 business days | |
| United Kingdom (UK) | 8 - 15 business days | 4 - 8 business days | Parcelforce |
| Europe (Major zones) | 10 - 18 business days | 6 - 10 business days |